Where can I find my patron ID number?
Your patron ID number is printed next to your name on each ticket. Please include this number on any correspondence and have it handy when calling to expedite service.

Can I exchange tickets if I have a schedule conflict?
You can exchange into virtually any concert except, a co-sponsored event or an event that is sold out. When possible, your exchange seat will be in a similar location to your original seat; however, equivalent seating is not guaranteed. All exchanges are based on availability. Tickets may not be exchanged after a concert has passed, unless the NJSO Ticket Office has been notified in advance (postponed/canceled concerts excluded). To exchange your tickets, call the Box Office at 1.800.ALLEGRO (255.3476).

Individual Ticket Exchanges: A $5 per-ticket fee will be charged for each individual ticket exchange.

Subscription Ticket Exchanges: Please see subscription FAQs

What if I can’t attend a concert and don’t want to exchange into any other concert this season?
You may return the tickets as a tax-deductible donation. A receipt will be mailed to you shortly after your tickets are received. Ticket donations may be phoned in up to two hours before a concert. Simply call 1.800.ALLEGRO (255.3476), ext. 2104, and leave your name, ID number and concert date, row and seat numbers of the tickets to be donated. Please follow up by mailing the donated tickets to us so that we may send your receipt.

If I lose or misplace tickets, can I still get into a concert?
Yes. Call the Box Office and request a reprint of your tickets to be mailed (if at least one week prior to the concert), or held at the concert hall. If you arrive at a concert without your tickets, passes for exact seat locations are available at the ticket window or at the concierge table in the lobby. NJSO staff are at ticket windows starting at least one hour before each concert.

How do I purchase tickets?
Because the NJSO is a touring orchestra, we are only at each concert venue one hour prior to the start of the concert. Due to extended wait periods and the potential of a sold-out concert, we recommend purchasing tickets in advance.

To purchase tickets online, click here. To purchase tickets in advance by phone, call our Box Office, 1.800.ALLEGRO (255.3476) or 973.624.3713. Box Office hours can be found here. We accept Visa, MasterCard, American Express and Discover. A $3 per ticket fee is applied to all orders.

When can I purchase individual tickets?
Individual tickets are available for sale after Labor Day and remain available for sale until the last concert in the season is presented. The NJSO’s season runs from early fall to early summer and is designated by a year range. Example: 2010-2011 season; 2011-2012 season. If you would like to purchase tickets and secure your seats to a concert that is being presented in a future season, consider purchasing a subscription series.

Is there a discount for groups?
Yes. Please visit the Group Discount webpage.

Are there discounts for seniors or students?
Yes. A 30% senior discount and $10 student tickets are available at the venue box office one hour before a concert, based on ticket availability. Please visit the student-tickets page for additional information on student ticket programs.

2012–13 SUBSCRIPTIONS

What is a subscriber?
Subscribers and season-ticket holders are terms often used interchangeably. Subscribers are patrons who invest in the NJSO by purchasing a package of concerts, usually prior to the start of the season. There are many benefits to becoming a subscriber, as outlined here.

Where can I find my subscriber (or patron) ID number?
Your subscriber (or patron) ID number is printed next to your name on each ticket. Please include this number on any correspondence, and have it handy when calling to expedite service.

Can I exchange tickets if I have a schedule conflict?
You can exchange into virtually any concert except a co-sponsored event or an event that is sold out. When possible, your exchange seat will be in a similar location to your original seat; however, equivalent seating is not guaranteed. All exchanges are based on availability. Tickets may not be exchanged after a concert has passed, unless the NJSO Ticket Office has been notified in advance (postponed/canceled concerts excluded). To exchange your tickets, call the Box Office at 1.800.ALLEGRO (255.3476).

Subscription Ticket Exchanges: Each subscription ticket may be exchanged once without a charge. A $5 per-ticket fee will be incurred for subsequent exchanges.

Individual Ticket Exchanges: See individual tickets FAQs.

In what order will seats be assigned?
Subscribers are seated first-come, first-served, based on the date each subscription order was received in the spring – before March 31. After March 31 (April 30 for Pops and Family subscriptions), all current subscribers’ seats are released. Any renewals received after May 31 will be seated as new subscribers.

I will be away all summer. How will you reach me if necessary?
The Box Office can contact you several ways. First, we will try to contact you at the phone number you provide. Please provide an alternate phone number on your subscription renewal form where you can be reached and the time that you wish to be called. We will call out of state, adjusting for any time zone difference. Second, we will attempt to contact you by e-mail. Please specify your preference on your subscription renewal, or call the Box Office and let us know.

How do I know what seats I’m getting? / Can you guarantee that the seating changes I ask for now are the ones I will get?
You should be as specific as possible when indicating your seat request. The Box Office will look for seats for your first-, second- or third-choice seats, in order. You will be contacted if we cannot accommodate any of your requests. Because requests for seating changes are handled in the order they are received, we strongly advise patrons to renew early.

Since we cannot tell now which seats might be released by current subscribers, nor if any requests for the same seats are already in line before yours, we cannot guarantee seating changes. If your particular seat request cannot be accommodated, the Box Office will call you when assigning seats during the summer to discuss available options. Seating is assigned patron by patron, one series at a time.

Will you hold off charging my credit card until I’m seated? Can you take my renewal and I’ll send you a check later?
Subscription payments are processed immediately. Subscription change requests are seated in the summer based on the date your paid reservation is received. We must receive payment in order to renew your subscription. Should we be unable to assign seats to your satisfaction, you will receive a full refund.

My friend isn’t renewing. Can I have her seat?
Yes, but we must receive a letter from your friend stating that she is transferring her subscription to you.

I’m switching from one series to another in the same theatre. Can I get my same seats?
You can have your same seats in another series provided that a current subscriber in the other series does not already hold them and that no other request has been made prior to yours (first-come, first-served). Please list all such requests on the back of your renewal invoice.

Why can’t I get aisle seats like I’ve been requesting for years?
Aisle seats are always in demand and are seldom released by the subscribers who currently hold them. Renew early each spring to have the best chance of getting aisle seats that are not renewed. All requests are first-come, first-served.

Why can’t I have the seats next to me? There’s always someone different in them.
There are four possibilities:
1) The subscribers share a series with friends, so you may not see the same patron at each concert.
2) We have many businesses that purchase subscriptions for use by clients or staff.
3) You might be near a subscriber who frequently exchanges into other concerts.
4) The seats are contractually reserved for the theatre’s management, press or guest artists.

My friends and I want to be seated together. Can we do this?
Yes. The orders MUST be submitted together, and each renewal form should list the first and last names of the other parties involved (ID numbers would help, too). Indicate on your form if you are willing to move your seats so everyone can be seated together, or if we should just assign the closest available. Keep in mind the price section of your friend’s seats may be different than the price section you are sitting in now. All parties must agree to sit in the same price section.

Who gets bonus vouchers, and can they be used for any concert?
All subscription renewals (not new subscriptions) received on or before March 31 (April 30 for POPS and Family) will include one bonus voucher per seat renewed. Bonus vouchers can be used for select performances.

Can I order additional tickets to a single concert?
If a special offer is made during the subscription period to purchase additional tickets to special concerts, you may order tickets as indicated on the renewal form. Otherwise, additional tickets may be purchased after you receive your subscription tickets in the mail, or anytime throughout the season. Subscribers receive a 10% discount on all individual tickets purchased.

VENUE INFORMATION

How many seats are in each venue?

City	Concert Site	Size
Princeton	Richardson Auditorium	865 seats
Morristown	Mayo Performing Arts Center	1214 seats
Englewood	bergenPAC	1270 seats
Red Bank	Count Basie Theatre	1543 seats
Trenton	Patriots Theater at the War Memorial	1759 seats
New Brunswick	State Theatre	1877 seats
Newark	New Jersey Performing Arts Center	2777 seats

Are NJSO concerts accessible to patrons with disabilities?
Yes. All of our concert halls are wheelchair-accessible and have wheelchair seating sections and designated parking (first-come, first-served). Please inform the Ticket Office if you need wheelchair seating. Tickets are based on availability. Elevators are available only at New Jersey Performing Arts Center in Newark and War Memorial in Trenton. All other venues have limited accessibility. Large-print program notes are also available. Assistance dogs are welcome at any performance; special seating arrangements are not required. More information on venue accessibility can be found at the Cultural Access Network of New Jersey website: http://culturalaccessnetwork.org

Where can I find travel directions to each venue?
The New Jersey Symphony Orchestra performs in seven venues. To view travel directions for the venue you are traveling to, click here

Where do I park?
The New Jersey Symphony Orchestra performs in seven venues. To view parking information for the venue you are traveling to, click here or call the Concierge Desk at 1.800.ALLEGRO (255.3476) for assistance.

Where can I go to eat before/after a concert?
The New Jersey Symphony Orchestra performs in seven venues. To view restaurant suggestions for the venue you are traveling to, click here.

GENERAL INFORMATION

What do I wear to the symphony?

Wear whatever makes you comfortable. Many patrons choose to dress casually, and some choose to dress up. At every concert there is always a wide variety of dress, so don’t feel like you need to dress a certain way. Heavy use of perfumes or other fragrances are not suggested as a courtesy to those seated next to you.

When do I clap?
At a classical concert, clapping is usually reserved until the end of the entire piece. Classical symphonies usually have several movements. The end of a movement could sound like the end of the piece. If you are unsure about whether the piece has ended, wait a few seconds and see if anyone else around you claps.

Can I take pictures/sound recordings/videotape?
No. Photography, sound recording and videotaping are not permitted at any of our venues or concerts.

What happens if it snows and you cancel a concert?
Every effort is made to ensure that concerts are not cancelled due to inclement weather. As a touring ensemble, our general rule is if the orchestra can get to a theater, the concert goes on. If the orchestra cannot get to the theater, the concert will be postponed or canceled, and our staff will attempt to reach every ticket holder by phone. A recorded message will be left on the 1.800.ALLEGRO (255.3476) line advising that the concert has been cancelled.

We understand that our audiences come to concerts from around the state. If weather or road conditions in your area prohibit you from traveling safely, you may exchange into other concerts within the same season. You must call the NJSO Ticket Office before the start of the concert to exchange tickets.

I’ve tried calling 1.800.ALLEGRO but I can’t get through.
You may not have reached the NJSO. The first thing you should hear when calling our office is the voicemail message, "Thank you for calling the New Jersey Symphony Orchestra…" If you hear anything else, you may have misdialed. 1.800.ALLEGRO translates to 1.800.255.3476. If you dial the zero on your phone for the "O" in "ALLEGRO" you will NOT reach the NJSO. When in doubt, dial our local number, 973.624.3713.

Is there bus service to NJPAC?
The NJSO provides bus service for selected concerts. For more information visit www.njsymphony.org/bus or call the Box Office at 1.800.ALLEGRO (255.3476).